Shipping policy

Thank you for shopping with LuxCouture. We ship orders from the UK and will keep you updated from checkout to dispatch.

Order processing

Orders are prepared within 7-15 business days, excluding weekends and bank holidays. Processing time starts after your order confirmation email is sent.

If we are experiencing a high volume of orders or if there is an issue with your order details, dispatch may take longer. If there is a significant delay, we will contact you by email or phone.

Shipping rates

Shipping charges are calculated and shown at checkout before you complete your order.

Delivery

We currently ship within the UK. Delivery time begins after your order has been dispatched.

Carriers

We use Royal Mail and DPD for shipping.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Tracking may take up to 24 hours to activate after dispatch.

Address changes

Please check your shipping address before placing your order. If you need to request a change, contact shop@luxcouture.co.uk as soon as possible. We will try to help, but address changes cannot be guaranteed once an order has started processing or has been dispatched.

Lost, damaged, or delayed orders

If your order arrives damaged or you believe something is wrong with the delivery, contact shop@luxcouture.co.uk with your order number and photos where relevant. Please keep the packaging while we review the issue.

Returns

For return eligibility and instructions, please see our Refund policy or email shop@luxcouture.co.uk.

Contact

Email: shop@luxcouture.co.uk
Phone: +44 7340 527030
Address: 483 Green Lanes, London N13 4BS, United Kingdom